Doesn't anybody give a stright answer anymore? I feel I have a right to know the status of an account, or purchase, or general information. It seems people now a days like to speak in euphamisms, and beat around the bush. Or there is the ol' pass the buck ("oh sorry, I do not handle this, let me transfer you to..."). Then you have to start your inquiry all over again (which may take verifying yourself - for the umteenth time). I guess nobody wants to be accountable anymore ... hmmm.
