I did every thing I could possibly do. Nothing worked. Therefore, I was left with no choice but to start over and to focus on the new stuff.

If you remember your original username, try the forgot your password link. It will ask you your password hint question. When you type in the answer (case sensitive, I tested it.) it will show your password to you. There is no way on the site to change your password or to retrieve your username because no email address data is collected.

From information for parents :

"We strongly urge players to write down their username and password and keep them in a safe place. We added the password hint question as a backup in case players forget their passwords. Unfortunately, if a player forgets both the password and the password hint answer, the player will have to register again and open a new game account."

I am sorry you had to create a new account.